Returns

Returns are accepted for any item in resellable condition, or in the case where the item is faulty on arrival. Returns must be made within 30 days of delivery. 

1. Let us know - We need to know that your item is coming back to us. We generate a note in our system to make sure the returned item is matched with your order.

2. Read our return instructions - Once we've got the ball rolling on your return, we will provide the address where it needs to go. Please carefully read the instructions in our return email to ensure everything goes smoothly.

3. Return the item -  Print our label, package the item and return to the address on the label. Please note, for change-of-mind returns, you will need to pay for the return shipping.




You are now entering a website which contains information about Infant Formulas.


Breastmilk is best for Babies


Before proceeding, please read the important notice below.

Breastfeeding is best for babies and has many benefits, such as protecting your baby from infection while their immune system develops. It is important that you eat a healthy, balanced diet in preparation for and during breastfeeding. Infant formula is designed to replace breast milk when an infant is not breastfed. Combining breast and bottle feeding in your baby’s first weeks of life may reduce your supply of breast milk, and reversing a decision not to breastfeed is difficult. The social and financial implications of using infant formula should be considered when choosing a method of feeding. Always follow the manufacturer’s instructions when preparing and using infant formula, including proper sterilisation of bottles and using boiled water. Improper use of an infant formula may make your baby ill. Always consult your doctor, midwife or health care professional for advice about feeding your baby.

By clicking I AGREE, you are acknowledging that you have read and understood this information. You will then proceed directly to information about the Novalac range of specialist infant formulas, common feeding problems and other useful information. If you choose to proceed, you are accepting that Novalac is supplying this information at your request for educational purposes.


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